Privacy
Your information, handled with care.
This notice explains how Windsor Watches handles information connected with visits to this website and enquiries about its catalogue.
Last updated: 15 October 2026
Who this notice applies to
Windsor Watches is responsible for the information described in this notice when you browse the website or begin an enquiry through it.
Information you provide
You may provide your name, email address, the watch or reference you are interested in, and the contents of your enquiry. Please do not include payment-card details, identity documents or other sensitive information in the contact form or WhatsApp message.
WhatsApp enquiries
The contact form prepares a WhatsApp message for you to review. The website does not store the form contents. Information is shared with Windsor Watches and WhatsApp only after you choose to send the message in WhatsApp. WhatsApp processes that information under its own privacy terms.
Technical information
Our hosting and security providers may process limited technical information such as IP address, browser type, requested pages, timestamps and diagnostic logs. This information supports delivery, security, fault investigation and reliable operation of the website.
How information is used
Information is used to respond to enquiries, discuss requested watches, arrange agreed next steps, protect the website, diagnose faults and meet applicable legal obligations. We do not use the contact form to create a customer account or complete a purchase.
Service providers
Windsor Watches uses service providers for website hosting, database infrastructure, media delivery, administrative email and WhatsApp communication. These providers process information only as needed to supply their services and are subject to their own security and privacy obligations.
Retention
Contact-form information is not retained by this website. Messages sent through WhatsApp may be retained for as long as reasonably necessary to manage the enquiry, maintain appropriate business records, resolve disputes and comply with legal requirements. Technical logs are retained according to the relevant provider’s operational schedule.
Security
Reasonable technical and organisational measures are used to protect the website and administrative systems. No internet transmission or storage system can be guaranteed to be completely secure.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction or objection concerning your personal information. You may also withdraw consent where consent is the basis for processing. Requests can be made through the contact page.
International services
Some service providers may process information outside your country. Where required, appropriate safeguards are used for international transfers.
Children’s privacy
This website is not directed to children, and Windsor Watches does not knowingly seek personal information from children through the catalogue or enquiry service.
Changes to this notice
This notice may be updated when the website, providers or legal requirements change. The date above identifies the current version.
Contact
For a privacy question or request, use the contact page and state that your message concerns privacy.